Frequently Asked Questions
Everything you need to know about our premium gaming peripherals.
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by location and customs processing.
Do Arbiter Studio products come with a warranty?
Yes, all our electronic hardware includes a 1-year limited warranty covering manufacturing defects and technical malfunctions under normal use conditions.
What is your return policy for open-box items?
We offer a 30-day return window. To be eligible for a full refund, items must be returned in their original packaging with all included accessories and cables.
Are the mechanical keyboards hot-swappable?
Most of our flagship models feature hot-swappable PCBs, allowing you to customize your typing experience with any standard 3-pin or 5-pin MX-style switches without soldering.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for secure and convenient transactions.
How do I update the firmware on my device?
Firmware updates can be downloaded directly from our Support page. Simply connect your device via the provided USB cable and run the Arbiter Studio configuration software.